Service & Warranty Policy
Warranty Period
Our products come with different warranty periods depending on the collection. Please refer to the product details to determine the applicable warranty for your purchase. We currently offer a national warranty only and do not provide an international warranty
Warranty Details
Provogue Collections
● The Spectrum, Coral, Azure, Lumina, Cascade Collections come with a 5-year warranty.
● The Wave, Loop, Linea, Primea Collections come with a 3-year warranty.
LAttitude Collections
● The Core, Meridian, and Axis Collections come with a 5-year warranty.
Every product undergoes rigorous quality testing to meet our high standards. If a manufacturing defect is found in the material or workmanship, the product will be repaired or replaced at our discretion, in accordance with the applicable warranty terms.
This warranty applies only to the original purchaser or gift recipient and is valid for the period mentioned on the product, starting from the date of purchase.
What is Covered?
All products covered under this warranty which are guaranteed to be free from manufacturing defects in material and workmanship under normal use. If a manufacturing defect is identified during the applicable warranty period, the product will be repaired or replaced at our discretion in accordance with the terms of this warranty.
This warranty applies only when the product is:
● Used under normal conditions and for its intended purpose.
● Free from any external damage caused by mishandling or misuse.
What is Not Covered?
This warranty does not cover:
● Normal wear and tear, including scratches, dents, or stains.
● Defects Reported After the Expiry of the Warranty Period
● Damage due to mishandling, neglect, accidents, abrasion, or exposure to extreme temperatures, solvents, acids, or water.
● Transport damage (e.g., by airlines, railways, courier or any mode of transport services).
● Alterations or unauthorized repairs by third parties.
● Damage to the internal lining and PU (polyurethane) components resulting from normal wear and regular use
● Damage to wheels, zippers, or trolley handles resulting from normal wear and regular use.
● Modification or alteration of the product.
● Non-Provogue products used in conjunction with Provogue items.
Our products equipped with TSA-approved locks are designed to help prevent accidental openings during travel. However, these locks do not guarantee protection against theft or unauthorized access. If your product is damaged during transit, please file a claim with the respective airline or transit company at the place of arrival before clearance.
How to Register for Warranty
● Scan the QR code received with your luggage.
● You will be redirected to the Warranty Registration page.
● Read the warranty terms and fill out the registration form.
● Once submitted, your warranty will be registered from the date of purchase until the end of the applicable warranty period.
Important Notes:
● Ensure all details are correctly entered, as they are required for warranty claims.
● Keep your invoice handy, as it will be needed when claiming the warranty.
Returns, Cancellations & Refunds
At Provogue, we want you to shop with confidence. Here's everything you need to know about returning an order, cancelling it, and getting your money back.
Quick summary
● 7 days to return most items for a 100% refund.
● Items must be unused, with all tags and original packaging.
● Sale and festive-event items can't be returned and can only be exchanged - unless they arrive damaged or wrong.
● Enjoy free cancellation before your order is shipped. And if your order has already been shipped, your refund will be processed once we receive the returned item.
● Refunds take 5–7 business days,after pickup and approval.
Return
Our 7-day return policy
Returns can be requested within 7 days of delivery only if you have received a damaged, defective, or incorrect product. The item must be unused and returned in the same condition in which it was received.
Items that can't be returned
Anything bought during a sale or festive event - Holi Sale, Flash Sale, Black Friday Sale, Diwali Sale, or any other promotion - is a final sale. These items can't be returned, refunded, or exchanged.
One exception: If a sale item arrives damaged or you receive the wrong item, we'll replace or exchange it. Simply share clear photos or a video when you contact us.
What Happens If Pickup Is Missed?
If our courier partner is unable to collect the item due to customer unavailability, we will attempt to reschedule the pickup. Repeated unsuccessful pickup attempts may result in the cancellation of the return request, and no refund will be processed.
About free (complimentary) items
If your order includes a free item and you return the main product, please send the free item back too. If you keep it, its full price will be deducted from your refund or charged separately.
How to request a return
1. Contact us at customercare@provogue.com or call us at +91 8655664396.
2. For email requests, please attach clear photos or a video of the product.
3. Returns are accepted only if you have received a damaged, defective, or incorrect product.
What happens after you request a return
| Step | Process |
|---|---|
| 1. Review | We check your request and let you know if it's approved. |
| 2. Pickup | Once approved, we arrange a free pickup from your home. |
| 3. Inspection | We inspect the returned item and share the outcome. |
| 4. Refund | If everything's in order, you get a refund. |
Please note: Requests made more than 7 days after delivery can't be accepted.
For Remote Locations, pickup may take a little longer. Please keep the item ready for collection at the scheduled time.
Return conditions (please check before sending back)
● The item must be unused, unmarked, and in its original packaging with all tags attached.
● Include the original box and packaging. If it's missing, we will not be able to process the return.
● Items altered or repaired by a third party cannot be accepted.
● Damage caused by customer mishandling is not covered under our return policy and will not be eligible for a return or refund.
Cancellations
Before your order ships
Cancel anytime by contacting us at +91 8655664396 or emailing customercare@provogue.com. Prepaid orders receive a full refund if cancelled before shipping.
After your order ships
Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a return if the product you receive is damaged, defective, or incorrect. To initiate a return, please contact us at +91 8655664396 or email customercare@provogue.com.
Refunds
How you'll be refunded
Once your return is approved, the refund will be processed immediately. The amount may take 5–7 business days to reflect in your account, depending on your bank's processing time.
● Prepaid orders: Refunded to your original payment method after the returned item is received and approved.
● PPCOD (Partial COD): Refunded to your original payment method after the returned item is received and approved.
● COD (Cash on Delivery) orders: Refunded to your bank account after the returned item is received and approved. Please share your bank details via WhatsApp or email so we can process it.
Good to know
● Provogue has the final say on damaged-product claims and the issuance of refund.
● These return and cancellation policies may change without prior notice, and any changes are final and binding.
By shopping at www.provogue.com, you agree to these return and cancellation terms.
