What is the warranty on Provogue products? Do I get a warranty card?

Your Provogue Products come with different warranties:3 years, and 5 years Limited Warranty. The best part is that you do not require a warranty card for the Provogue product. Your Tax invoice acts as your warranty card. The warranty covers repairs or replacements for any defective materials or components. However, please note that wear and tear from regular use and scratches are not covered.

How can I avail warranty on Provogue products?

Your Provogue product comes with a warranty that can be availed simply by dropping us a mail at customercare@provogue.com, we will handle everything from there!

I see dents on my Provogue Luggage from airport mishandling. What do I do?

For any airport mishandling of luggage, we request you to take the issue up with the respective airport or airline authorities for a luggage damage claim.

Does Provogue offer an international warranty?

No, we do not provide international warranty

What is your shipping policy?

Our shipping partners typically take 3-7 days for delivery, based on product availability at the nearest warehouse to your delivery location.

Are there any shipping charges?

No, we do not charge any additional shipping charges to you! 

What is your return policy for products purchased from the website?

We provide a 7-day return policy for products purchased from our website (www.provogue.com). Please note that the item must be unused and returned in the original condition you received it. Please read return policy for further details on returns.

How long will it take for my refund to be processed?

Our customer support team goes above and beyond to ensure you have the best possible experience. Our team is working diligently to process your refund requests as quickly as possible. At present, refunds are typically processed within 10 to 14 business days from the date of request submission, depending upon bank clearance.

What should I do if I receive an order that is damaged, incorrect, or incomplete?

If you receive a damaged, incorrect, or incomplete order, please contact us within 24 hours of delivery. Our team will investigate your issue with our delivery agents. We will work to provide you with a prompt resolution, and will respond within 3 days of receiving your complaint. Please ensure to include the following images when submitting your complaint: the shipping label, tag label and a short video showcasing the box and its contents. These details can be found on the box or packaging. Kindly send email to customercare@provogue.com

What should I do if I want to cancel my order?

To cancel your order, feel free to reach out to us via call or WhatsApp at 879374775, or you can email us at customercare@provogue.com. Please note that our team can assist you with cancellations only before your order has not been packed. If it has already been packed, we will not be able to process the cancellation on our end. However, you can refuse to accept the order upon delivery, and a refund will be initiated back to your original payment method in case of prepayment. Please read cancellation policy for further details

What should I do if I need to update my PIN code, address, or contact information?

Once your order is placed, we can assist with changing the pin code, address, or contact details if your order has not been packed for delivery. In the situation that these details cannot be changed, we kindly ask that you cancel your order and place a new one with the updated information. For assistance with this process, please contact our customer service team.

What should I consider when returning my Provogue order?

All products must be returned in their original packaging and with all original tags attached. Please make sure to remove any personal belongings from the items before returning them, as we cannot ensure their safety during transit to the warehouse due to third-party vendors being involved.

How can I place a bulk or corporate order?

Please send us your requirements along with your phone number at customercare@provogue.com, and our sales team will reach out to you shortly. P.S. We provide special offers for corporate orders.

Can I collect my online order from a nearby retail store?

Currently, we are unable to offer in-store pickup for your online orders. But do not worry! We have got you covered—every order you place on our website will be delivered straight to your doorstep via our courier service.

What if I forget the lock combination and am unable to open the bag?

For security reasons the TSA lock passcode needs to be memorised. For this reason, our warranty does not cover the wrong setting of combination locks. We can help you with opening the lock, for that, you would need to write an email to customercare@provogue.com for further assistance.